Returns and Refunds Policy

We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from artisantoolsusa.com. Please read through the policy carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused and in the original packaging. You must request a return within 30 days of receiving your order. If the item is damaged or defective upon arrival, please contact us immediately to discuss your options. Items that have been altered or customized are not eligible for return.

How to Initiate a Return

To initiate a return, you must email us at [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for us to respond to your request.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if we do not receive the item.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchanges

We do not offer exchanges for items. If you wish to exchange an item, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return your item before making a new purchase.

International Returns

For international orders, you are responsible for any customs duties or taxes incurred during the return process. Please check with your local customs office for more information. The return process remains the same, and you must initiate the return via email.

Contact Information

If you have any questions about our Return and Refund Policy, please contact us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Thank you for shopping with us.